Codify Infotech Moneyback Guarantee – Ravel
10% off on orders above 1800. Use code RAVEL10
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Dry Skin

Caused by a lack of sebum in the skin and lack of water in the upper layers of the skin.

Characteristics:

  1. Skin feels tight and dry year-round and may feel worse after bathing or showering
  2. Skin looks tired and in need of a glow
  3. May have a loss of tone and elasticity

Normal skin

We don't believe any skin is more normal than another. However, 'normal' skin is used to describe balanced skin that would not be characterized as too oily or too dry. May experience mild oiliness or dryness seasonally.

Characteristics:

  1. Fine, small pores
  2. Smooth skin texture
  3. Generally few blemishes but may suffer breakouts from time to time

Oily skin

Caused by an overproduction of sebum, which can lead to excess oil, congestion, and blocked pores.

Characteristics:

  1. Visible, excess oil on the skin, often causing a sheen
  2. Large visible pores
  3. Blackheads and blemishes

Combination skin

The T-zone down the center of the face is generally oily and the cheeks are normal or dry.

Characteristics:

  1. Produces excess oil on the nose, forehead, or chin
  2. Skin can feel tight or dry during winter
  3. Enlarged pores in certain areas, including blackheads

Refunds per the money back guarantee can only be requested between the following days (otherwise known as “the refund period”) for these products:

  • Custom Haircare purchased through Ravel between 30 and 45 days
  • Custom Bodycare purchased through Ravel between 30 and 45 days

You are eligible for a full refund of the prescription product if the following terms and conditions are satisfied:

  1. You used the custom prescription product consistently as directed by your provider leading up to the refund period*
  2. You'll be required to courier the package back to our office for our evaluation.
  3. You submitted a refund request to the email below along with your order number any time within the refund period after your shipment was delivered for products purchased through Ravel, email: hello@ravelcare.com
  4. Refunds are only applicable for Shampoo, Conditioner, Bodywash & Bodylotion. Custom Serum, Oil & Mask are leave on products and cannot cause any damage. Hence they do not qualify for the moneyback guarantee.

Refund requests will not be accepted outside of the refund period. Refunds will be made to the payment method you used to make the original purchase. You will be required to courier the products to our office on your own. Limit one refund per customer per eligible product. Returning customers who sign up through Ravel platform again are not eligible for a refund. Additional items from your order are not eligible for a refund.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

Last updated on: 10th August 2022